Returns

Customer satisfaction is very important to us. Most items may be returned under the following guidelines.

1. Returns and exchanges must be made within 20 days of the date that we shipped your order to you. Item(s) must be in perfect unused condition and in original undamaged packaging complete with all components and any paperwork or instructions that were included.

2. Email us with your order number and tell us what item you would like to return and the reason for the return.

3. We will email you a Return Authorization Number.

4. Repackage the item with the Return Authorization Number clearly marked on the outside of the shipping package. This is important so our warehouse can track returns internally and credit or exchange the items correctly.

5. Send your item(s) post paid to the address provided with your RA number. For your protection all returns should be sent by traceable carrier.

6. Once the returned item(s) are received and inspected, we will send you the exchange item or refund your account, less shipping and handling. If you received free shipping on the original order we will issue the refund less our shipping and handling costs. There is a 15% restocking fee on returns not due to an error on our part.

There is no restocking fee for exchanges, however, shipping charges will be charged for reshipment of items being exchanged that are not due to an error on our part.

We cannot accept returns on

Ammunition
Any special order items (which includes any items, sizes or fits of holsters, clothing, etc. not normally stocked or large quantities not normally stocked)
Food or water products
Weapon accessories or optics that have been mounted
Chemical light sticks
First aid or medical supplies
Undergarments or any inner wear clothing or product that comes in direct contact with skin (underwear, socks, t-shirts, gloves, caps, helmets, base layers)
Radios or radio accessories
Batteries
Footwear
Open packages, products not in original packaging, packages that show evidence of tampering. If a case pack item is returned it must be returned in the original packaging with all individual items unopened.
Forensic testing supplies, fingerprint equipment and supplies or drug and alcohol testing kits
Worn products or products that smell of cigarette smoke, colognes or perfumes, etc
Products containing liquid material such as pepper sprays, solvents, oils, etc
Products that have been customized
Any product purchased for fulfillment of purchase order

Please note that we cannot accept returns or exchanges on any non-defective item that comes in sealed plastic packaging (such as some apparel) if the packaging has been opened. The reason for this policy is that we only sell brand new merchandise and would no longer be able to sell the opened article as new to another customer. Please know your size before ordering and if you don't like the color or anything else about it, contact us prior to opening the sealed plastic package for return.

Warranty

The See Group Police Supply does not warranty any product. All merchandise is new and guaranteed by the manufacturer. Unless merchandise is defective at the time of receipt from us, please return any defective merchandise directly to the manufacturer for replacement or repair. We will gladly assist you with manufacturer contact information if there is a warranty problem. If merchandise is found to be defective at the time of delivery please contact us immediately.